What is Six Sigma?
The term "Six Sigma" relates to the number of mathematical defects in a process. Six Sigma practitioners focus on systematically eliminating the defects so they can get as close to "zero defects" as possible.
Six Sigma is a powerful methodology for improving processes, but it's not a cure-all for every business problem. In fact, no single performance improvement methodology alone has the power to shift the needle of corporate performance. It is a rigorous and disciplined methodology that utilizes data and statistical analysis to measure and improve a company's operational performance, practices and systems. Six Sigma identifies and prevents defects in manufacturing and service-related processes. Simply put, Six Sigma means a measure of quality that strives for near perfection.
- Six Sigma is a management philosophy
- Six Sigma is a methodology and set of tools for problem solving
- Six Sigma strives for the statistical measurement of 3.4 defects per million opportunities
Discovering, understanding, and acting on customer CTQs (Critical to Quality) is critical to an effective Six Sigma initiative. However, capturing and analyzing VOC (Voice of Customer) data is one of the hardest tasks for many Six Sigma teams. At ASSI we help organizations to quickly and efficiently capture VOC and identify the “real” CTQs.
We give Six Sigma teams the ability to create and deploy surveys, immediately analyze the results and coordinate and drive responsive actions. Best-practice surveys ensure valid, reliable and actionable customer insights. Fast survey development and deployment support project momentum and success. Powerful interactive analytics enable Six Sigma teams to identify key CTQs and prioritize improvements. User portals and automatic results distribution keep everyone on the team informed about customer input. The ability to use web, email, phone and paper survey formats allow the most cost-effective methodology for every project, minimizing budget impacts.
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